Integrating incident workflows
To strengthen cybersecurity across IT and OT environments, it's essential to go beyond security monitoring by integrating asset management and incident workflows. Yokogawa recommends leveraging ServiceNow to seamlessly connect SOC operations with VAPT processes.
Automate & Streamline Business Processes
In recent years, organizations across industries have accelerated their digital transformation (DX) efforts to automate and streamline business processes and workflows. ServiceNow has become a key enabler of this transformation.
At Yokogawa, we harness the full power of the ServiceNow platform—including implementation, consulting, deployment, solution design, and ongoing support—to help businesses simplify operations, improve decision-making, and boost agility. The result: a stronger competitive edge in today’s rapidly evolving market.
Our Services
Advisory & Consulting
Our expert advisors at Yokogawa combine deep process knowledge with platform expertise to help organizations assess, define, and accelerate their journey toward operational and technological excellence.
We work closely with our customers to analyze existing systems and processes, identify improvement opportunities, and recommend the most effective tools and solutions. By defining a clear technology and process roadmap, we enable optimized operations and long-term business success.
Solution Design & Implementation
Our solution architects partner with customers to design and implement tailored processes that elevate service operations and drive efficiency.
We ensure every implementation is scalable, future-ready, and aligned with industry standards—delivering real value and measurable impact.
Our expertise includes:
- Designing integrated solutions that align with business goals
- Applying ServiceNow platform and development best practices
- Enabling process optimization and redesign for continuous improvement
- Managing seamless migration from legacy systems to ServiceNow
Support & Maintenance
Our commitment doesn’t end at go-live. Yokogawa provides comprehensive ongoing support and maintenance for your ServiceNow platform, ensuring it continues to evolve with your business needs.
With Yokogawa as your trusted partner, you gain peace of mind knowing your platform remains secure, stable, and continuously optimized for success.
Our support services include:
- Managing enhancements and defect resolution using Agile Scrum methodologies
- Performing regular platform maintenance and version upgrades
- Conducting proactive health checks and timely reporting for optimal performance
Solutions & Offerings
ITSM
Seamless employee solution experience with Employee Workflows, Service Operations which includes Incident, Problem, Change, Service Requests and Knowledge
ITOM
IT operations management with 360 Degree Infrastructure assets, software apps and cloud resources which includes ServiceNow Discovery, Events, Service Mapping
SPM
Manage projects and portfolios and gain more visibility on current situation of the project/portfolio and maximize business value
CSM
Enhance customer service experience with case management, customer portal, Agent workspace and Omni channel experience
OTM
Operational Technology Management groups key features into packages that can scale with you as your needs change which includes OT Visibility, OT Vulnerability Response and OT Service Management
SecOps
Connects with existing security tools to prioritize and respond to vulnerabilities and security incidents faster
We can offer additional solutions beyond those mentioned above. Please don’t hesitate to let us know.
Focus Industries
• Manufacturing
• Oil & Gas
• Information Technology
• Iron & Steel
• Energy and Utility
• Food & Beverages
• Pharmaceutical
Even if your industry is not listed in the categories above, our capabilities regarding ServiceNow remain unchanged. Please feel free to consult with us first.
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