Privacy Notice

When we talk about data or Personal Data in this Notice, we refer to all data that can be directly or indirectly traced back to you as an individual. Depending on how you use our Services, we collect and process data that you ask us to process or which you voluntarily provide, or data that we otherwise collect. Such data is referred to as “Personal Data.” To the extent permitted by applicable laws, publicly available information is not considered Personal Data for the purpose of this Notice. The categories of Personal Data we process are:

Contact Information Data – which consists of data such as your full name, job position, company or employer, work address, work telephone and mobile phone number, work fax number, work email address.
Education and Professional Experience Data – which consists of data regarding your education and work history.
Customer Support Data – which consists of data which is required to provide you with customer support, including correspondence with Yokogawa staff and information submitted as part of a troubleshooting technical assistance or support request, or as part of a survey, chat, feedback or comment.
Technical Data – which consists of device and network connection information when you interact with Yokogawa websites and applications, including but not limited to browser history, search history and other information provided by your browser, advertisements and services accessed during your visit, and the date and time of each visitor request, and user identifier information, including IP address, geolocation, information on your operating system, and internet and other electronic network activity information.
Telephone Recordings – which consists of data collected through the recording of telephone call conversations.
Video Recordings – which consists of data collected through the recording of online meetings.
Customer Profile Data – which consists of inferences drawn from any of the above information to create a customer profile in order to help identify your needs for Yokogawa’s Services.
Payment Data – which consists of payment information when we pay you based on a contract or engagement with you, including but not limited to bank name, bank account number, withholding of tax, personal number issued by the government.

We collect your Personal Data in a number of different ways:

• Personal Data that you provide to us – you may provide us with your Personal Data when you for example create an account profile for our customer portal or register for one of our events or newsletters.
• Personal Data that we obtain through your use of our Services or your visit to our websites – we collect Personal Data related to how and where you use or purchase Services and how you use our websites.
• Information gathered through external sources – in order to ensure we have the most up to date information about you to provide you with better products and increasingly tailored services, we will combine Personal Data that we hold about you, with additional information which is publicly available or obtained through authorized third parties.
• Information gathered through Social Media Pages – When you communicate with us through a Yokogawa Social Media Page (for example, when you comment on, share or react to a post, upload media, send a personal message or subscribe to a Yokogawa Social Media Page), we may receive Personal Data about you.

Yokogawa may process your Personal Data for the purposes contained in the table below. Local applicable laws in certain countries require us to have what is called a “legal basis” or “lawful ground” for processing Personal Data, the table below includes reference to such legal bases. Where required by applicable laws, further information on processing purposes and/or legal bases for processing as relevant for your country is included in the Country Specific Information section below.

If you fail to provide certain information as requested, we may not be able to provide you with certain Services and/or we may not be able to perform a contract we have entered into with you.

Our Services are directed at adults and not directed at minors or children, generally aged under 18. We do not knowingly collect or process Personal Data within our Services from minors. If we learn we have collected or received Personal Data from anyone under the age of 18, we will delete such data. Please contact us if you believe we might have collected or received data from minors under the age of 18.

We will retain your Personal Data for the duration of your interaction with our Services, unless a shorter retention period is required by applicable laws or the data is no longer necessary for the purposes for which the data was obtained. Once you no longer interact with our Services, as permitted by applicable laws, we will retain your Personal Data for the period of time that enables us to:

• fulfil our legal obligations, including legal retention periods;
• initiate, investigate or defend against legal claims;
• address your questions, requests or complaints; and
• keep our records for analysis and audit purposes.

Where Yokogawa is processing your Personal Data on the basis of your consent, Yokogawa will use your Personal Data (i) only for as long as it is required to fulfil the purposes set out above or (ii) until you withdraw your consent.

To the extend required under applicable laws, we will delete or otherwise destroy your Personal Data after the retention period has elapsed, as described above.

The security of your Personal Data is important to us. To protect your Personal Data against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access, we use and maintain appropriate physical, technical and organizational security measures. This includes measures such as: (i) assuring that third-party service providers who access or handle Personal Data on our behalf maintain such safeguards, (ii) Yokogawa has established a Privacy and Data Protection Governance Section (iii) Yokogawa has implemented numerous privacy and security practices including training employees on security and privacy practices, conducting privacy impact assessments and maintaining records of processing activities, (iv) physical access to Yokogawa offices are subject to access control such as visitor management and video surveillance, (v) systematic implementation of technical measures such as data encryption, event monitoring and multifactor authentication. However, no method of internet transmission or electronic storage is 100% secure or error-free. Accordingly, we cannot guarantee absolute security of our systems and databases, and, to the extent permitted by applicable laws, we accept no liability for any unintentional disclosure that is not the result of our fault. Please help keep your Personal Data secured by keeping your password confidential, changing it from time to time, protecting your computer or mobile against unauthorized access and by logging out after using our Services.

If you have reason to believe that the security of your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please immediately notify us by email.

• Email: privacydataprotection@yokogawa.com

Where relevant and necessary, Yokogawa may provide access to your Personal Data or transfer your Personal Data to:

• Yokogawa Affiliates, to support us with processing your data for the purposes described in this Notice;
• Yokogawa Business Partners, including service providers (e.g., cloud service, IT maintenance and support services, marketing services, data digitization services and system development services), who support us in connection with the purposes set out in this Notice or in our business relationship with you. Depending on the context of your business relationship with Yokogawa such Business Partners can include our distributors, agents, suppliers, contractors, vendors, sub-processors, or organizations contracted to provide services for or on Yokogawa's behalf. Business Partners are under confidentiality and privacy obligations with Yokogawa.
• Payment service providers for the purpose of processing payments relating to our Services. These payment service providers use your payment data to process payments and may support us in detection and prevention of fraud.
• Third parties in connection with investments, reorganizations, restructurings, mergers, joint ventures or sale of shares or assets of Yokogawa. It is our legitimate interest to enable such investments, reorganization, restructuring, merger or sale of our business in whole or in part;
• Public authorities, justice and law enforcement, fiscal authorities and other authorities assigned with investigative powers or public authority, to the extent we are legally required or have legitimate interests to do so;
• With professional advisors, investigators, or credit reference agencies to the extent we are legally required or have legitimate interests to establish, exercise or defend our legal rights or those of our Affiliates, or prevent or detect crime and fraud.

Where we share or transfer your Personal Data to our Affiliates or other third parties, these recipients of your Personal Data may be located outside of the country in which you reside and which may not provide an adequate level of protection consistent with the applicable laws of the jurisdiction from which the Personal Data is exported. Such transfers will only take place to the extent permitted by applicable laws and where Yokogawa takes appropriate safeguards as required by applicable laws (e.g., execution of standard contractual clauses or codes of conduct). Where required by applicable laws we will ask your consent before we transfer your Personal Data outside of the country in which you reside.

For more information on the safeguards relating to Personal Data transfers outside of the country in which you reside, please contact our Privacy and Data Protection Governance Section at the contact details below.

Where required by applicable laws, further information on international data transfers relevant for your country is included in the Country Specific Information section below.

We respect the rights granted to you under applicable laws. Depending on your location and such applicable laws, these may include the right to access your Personal Data that we hold about you, to rectify or erase certain Personal Data, to restrict processing of your Personal Data and to get an electronic copy of your Personal Data for purposes of transmitting it to another company. These rights may be subject to certain limitations or restrictions as allowed or imposed by applicable laws. We will inform you of such limitations or restrictions upon your request.

In addition, where we rely on our legitimate interest to process your Personal Data, you may have the right to object to such processing, wholly or partly, on grounds related to your particular situation and in accordance with the laws applicable to you. For instance, depending on your country this may include a right to opt-out to marketing communications via an opt-out link in the respective marketing message, or for communications by phone, via the available opt-out mechanism provided in the phone communication you received. You can also opt-out by sending a to Yokogawa’s Data Privacy Contact as indicated below, with the subject “Opt-out from Marketing Communications” and including your name, and phone number and/or email address.
Where we rely on your consent to process your Personal Data, you may have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Under applicable laws you may also have the right to lodge a complaint with your supervisory authority.

Our websites, applications and online services may use cookies or similar technologies, including unique identifiers used to identify an application or device you are using. Cookies and similar technologies may store or access certain information about your application or device, which helps us to provide or improve our Services. If used by us without your consent, these cookies and similar technologies are strictly necessary to provide you with certain functionalities or features of our websites or to provide you with a Service. Other cookies and similar technologies (e.g., cookies for marketing purposes) will only be used based on your consent.

To the extent required by applicable laws, we will obtain your prior consent for or allow you to opt-out to placing such cookies on your device. For more information on cookies please refer to our [Cookie Policy]

Our Services may contain links to third party services or websites. We are not responsible for the way in which these third parties collect or process your Personal Data. We advise you to read the privacy notice of the third party when you make use of their service or visit their website in order to understand how this third party collects and uses your personal data.

Our Services may be provided to you at the request of the organization by which you are employed or which you otherwise represent. If this is the case, our processing of your Personal Data may be subject to a data processing agreement between your organization and us. In such instance, you should first direct any questions about how your Personal Data is processed to your organization.

In the event of a conflict between this Notice and the Personal Data processing terms of an agreement between you (or your organization) and Yokogawa for our Services, the terms of such agreement will prevail unless otherwise set forth in the agreement between you (or your organization) and Yokogawa.

If you want to exercise your data privacy rights as referenced in this Notice or if you have any questions, our contact information is as follows:

You may have a specific data privacy contact for your country or region listed in the Country Specific Information section below.

This Notice has been translated from English to the other official languages of several countries. Please understand we have made such translation to facilitate your understanding. However, to the extent permitted by applicable laws, if there are any conflicts or inconsistencies between a translated version and this English version, this English version will prevail.