17Yokogawa 100th Anniversarywith customers and other companies such as equipment suppliers that is altogether different from the type of communication required to simply sell systems or individual pieces of equipment. Whatever the difficulties that we face, we must honor our commitments and, without fear of failure, follow projects through to completion. This may initially appear quite simple and straightforward to some, but it is not necessarily so. Mr. Lam stated that, from the customer’s perspective, Yokogawa is in these respects an outstanding company. It was, therefore, only natural that the system engineers and project leaders who face such challenges were delighted with his words.Yokogawa’s transformation into a solutions provider was initiated with the introduction of ETS, and this continued with the launch of VigilantPlant. We are, indeed, in the process of further evolving our business, aiming in Japan to become a solutions provider that offers a high-added value business consulting service for companies engaged in businesses other than manufacturing. Namely, we will analyze problems and then suggest and execute solutions for the operation of factories and other facilities in which control systems will play an essential role. We will continue to evaluate the results of these solutions and use the insights gained to suggest further improvements. In the global market, we will continue to pursue growth as a provider of total instrumentation solutions, primarily in the capacity of a main automation contractor (MAC).Our value-added solutions will vary depending on whether they are for a new or existing facility. In either case, however, it will be important for us to evaluate the current situation and identify issues that will need to be addressed. With an existing facility, we will start by either responding to already identified problems and needs or by conducting a survey to identify such problems and needs. These needs could include the desire to enhance capabilities without upgrading equipment, improve production and reduce the size of the workforce, integrate and visualize information in coordination with central control and upper-level management information systems, improve security and safety, reduce energy consumption, outsource maintenance services, or support a business operation in another country. With a new facility, we seek when preparing our proposal to meet the customer’s cost and delivery schedule requirements while providing a solution that both adds value and performs the requested functions.Here, our global network of project leaders and system engineers demonstrate their strengths. As will be discussed in greater detail later on, project leaders have every type of standard manual and a full range of Yokogawa package solutions and products at their disposal, and are called on to oversee and motivate large numbers of personnel, engage in demanding negotiations with customers and partners, and create solutions. And even after submitting their proposals for large-scale projects, they must respond in a very timely fashion to countless inquiries from their customers.It is here also that Yokogawa’s resolve to keep its promises shines through. For plant upgrade projects in Japan, we have professionals covering each industry who are intimately familiar with every detail at our customer sites and who work tenaciously together with the customer to identify problems and come up with solutions. And with large-scale projects outside Japan where deadlines are extremely tight, our employees work around the clock, if need be, to draw up and submit proposals on time.What motivates Yokogawa’s people to work in this way? The answer to this question varies depending on which systems engineer or project leader you ask. One replied that it was only natural to want to meet the needs of Our Customer ApproachComprehensive consulting services offered by Yokogawa Solution Service covering everything from field instrumentation to enterprise resource planningOur VigilantPlant concept for realizing the ideal plant by achieving excellence in four areasBig dataEnterprise resource planning Business planning, treasury management, logisticsOperation management Production resource management,inventory control, logistics, quality control, traceability, operation improvementEnvironment and resource improvement Environmental protection,energy managementRisk and safety management Information security, invasion monitoring, safety instrumented systemsAdvanced operation assistanceField networks,field wireless productsNetworks,infrastructureBusiness continuity planningProcess control Continuous, batch, discreetField instruments Sensors, actuators, analyzers, drivesFacility management Condition management, maintenance management,diagnosisData miningData on operations, quality, device management, etc.
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